> ## Documentation Index
> Fetch the complete documentation index at: https://docs.instaforge.app/llms.txt
> Use this file to discover all available pages before exploring further.

# The inbox

> Every conversation from Instagram, WhatsApp, Messenger and the website, in one place.

**Conversations** lists everyone who wrote to the assistant, newest first. Badges show the language, the channel (Website, WhatsApp, Messenger) and whether the person is waiting for a **Human**.

<Frame caption="The inbox: filters (1), taking over a chat (2), correcting an answer (3) and replying (4)">
  <img src="https://mintcdn.com/instaforge/HVDnlmyBMfIyfa_y/images/conversations.png?fit=max&auto=format&n=HVDnlmyBMfIyfa_y&q=85&s=a26e65d2029b3b27375677c0c4df5bff" alt="The inbox: filters (1), taking over a chat (2), correcting an answer (3) and replying (4)" width="1950" height="1584" data-path="images/conversations.png" />
</Frame>

## Filters (1)

| Filter | Shows |
| - | - |
| All | Everyone |
| Waiting | People who asked for a person and haven't had a reply |
| Mine | Chats assigned to you |
| Unassigned | Chats nobody has picked up |

## Take over a chat (2)

Switch on **I'm handling this chat**. The assistant pauses in that chat, so replies come from you or your team. Switch it off when you're done and the assistant carries on.

The assistant pauses on its own when someone asks for a person, and the chat moves to **Waiting** with an alert to your team.

## Reply as a person (4)

Type in the box at the bottom. The **saved replies** button inserts texts you use often ("Thanks for waiting", directions). Instagram lets the business write freely for 24 hours after the customer's last message; the box tells you how long is left.

## Correct a wrong answer (3)

Click **Correct** under any reply from the assistant and write what it should have said. The right answer becomes an FAQ straight away, so the next person gets it.

## Memory and answers

The **Memory & answers** tab shows what the assistant remembered about the person (name, preferences) and the answers they gave to question flows.

## More in each conversation

* **Assign to** a team member
* **Translate into my language** to read a chat in any language
* **Export data** or **Delete all data** for privacy requests

<Tip>
  Turn on notifications on your phone (see [Alerts and notifications](/conversations-and-customers/alerts)) so nobody waits long when they ask for a person.
</Tip>


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