> ## Documentation Index > Fetch the complete documentation index at: https://docs.instaforge.app/llms.txt > Use this file to discover all available pages before exploring further. # Did this help? > Ask customers with a thumbs up or down whether the chat helped, and see what to fix from every thumbs down. A while after a conversation, the assistant can ask "Did I help you today?" with two buttons: 👍 and 👎. It's off until you turn it on, on the **Follow-ups** page. Did this help?: turn it on (1), when to ask (2), how customers answered (3) and the latest "didn't help" (4) ## How it works * The question goes out 15 minutes to 4 hours after the assistant's last reply (you choose), once the customer has stopped writing. * At most once a month per person, never in the middle of a booking or other question flow, never in a chat a person took over, and only while the channel allows writing (24 hours after the customer's last message on Instagram, Messenger and WhatsApp). * In the website chat the buttons show in the chat window. * 👍 gets a thank-you. 👎 gets an apology and an invitation to say what went wrong: what they write next goes to the team, and the people who answer chats get an alert (**A customer said the chat didn't help**). ## Where you see the results * **Follow-ups** and **Insights** show the share of 👍, the counts and the latest 👎 with what the customer said, each with a link to the chat. * Chats rated 👎 are looked at first in the next [quality check](/build-the-assistant/quality-check). * The monthly report shows the share of customers who said the chat helped. * A low score lowers the [client's health](/running-the-agency/client-health). Read the 👎 chats once a week. They show what's missing from the knowledge faster than anything else. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.