> ## Documentation Index
> Fetch the complete documentation index at: https://docs.instaforge.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ and troubleshooting

> Answers to common questions, and what to do when something doesn't work.

## General

<AccordionGroup>
  <Accordion title="How do I get help while I'm working?">
    Click the lifebuoy button at the top right of any page. It opens this help center at the guide for the page you're on: from Knowledge base you land on [Knowledge base](/build-the-assistant/knowledge-base), from Billing on [Billing](/running-the-agency/billing). Business owners always land on [Your client portal](/client-portal). The account menu has a **Help center** link to the start page.
  </Accordion>

  <Accordion title="Which languages does the assistant speak?">
    English, Russian, Ukrainian and Spanish. It answers each person in the language they write in. The dashboard is available in the same four languages.
  </Accordion>

  <Accordion title="Can the assistant make things up?">
    With **Only answer from the knowledge base** on, it answers business questions only from what you taught it, and sends the fallback message otherwise. The weekly Quality check flags anything that looks invented.
  </Accordion>

  <Accordion title="Do customers know they're talking to an assistant?">
    Yes. Before its first reply the assistant says it's automated, and anyone can ask for a person at any time.
  </Accordion>

  <Accordion title="How much does the AI cost?">
    It depends on the model and the number of messages; Billing shows the exact cost per bot each month. A monthly budget per bot stops surprises.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="The assistant doesn't answer on Instagram">
    1. Is the bot **Live**? (Overview)
    2. Is an AI service connected and the test passing? (AI brain)
    3. Is the Instagram account connected? (Instagram)
    4. Is the person handed to the team? (a **Human** badge in Conversations)
    5. Has the monthly AI budget been reached? (you'd have an alert)
  </Accordion>

  <Accordion title="It answers, but with the wrong price">
    Search the knowledge base for the old price: it's probably in a text entry as well as the FAQ. Fix or delete it, then use **Correct** on the wrong reply.
  </Accordion>

  <Accordion title="A reminder or follow-up wasn't sent">
    Instagram only allows messages within 24 hours of the customer's last message. Outside that window the assistant can't write; booking page customers who left an email get it by email instead.
  </Accordion>

  <Accordion title="A comment was hidden by mistake">
    Open **Comment moderation → Hidden** and click **Show it**.
  </Accordion>

  <Accordion title="A business owner can't see a page">
    Check the bot's **Client portal** settings: parts that are switched off disappear from their menu. Also check their account sees the right bot in **Users**.
  </Accordion>

  <Accordion title="I changed something and want it back">
    Open the bot's **History**, find the version before the change and bring it back.
  </Accordion>
</AccordionGroup>


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