Waiting list
When nothing is free, the assistant offers to write as soon as a place opens. When a time is freed (a cancellation, an unconfirmed appointment given back), people on the list are offered it automatically, oldest first. The list is on the Bookings page.Reminders
The assistant reminds people before their appointment, for example 24 hours before. You can write your own text;{time} becomes the appointment time. Instagram only allows this within 24 hours of the person’s last message, so very early reminders won’t always reach them in the chat.