Pick the provider and type the exact model name from the provider’s documentation. A small, fast model is usually best for customer chat: answers are quick and cheap.
2
Paste the API key and save it
The key is stored encrypted and is never shown again. Use the client’s own key when you want AI usage billed to them directly.
3
Click Test connection (2)
You should see “Connected. The model replied.” If not, check the key and the model name.
Some providers process messages outside the EU or use free-tier data for training. The page warns you when you pick one of them. For customers in the EU, choose a provider and plan that doesn’t.
The system prompt describes who the assistant is and how it talks. Keep it short and concrete:
You are the friendly Instagram assistant for {{business}}.Answer clearly and warmly in 1 to 3 short sentences.Use simple words and at most one emoji.If someone wants to book, offer the free times.
Safety rules are always added automatically: the assistant talks to one person, never reveals other customers’ data, and answers business questions only from the knowledge base.
0 gives the same answer to the same question every time
0 for customer service
Only answer from the knowledge base
Sends the fallback message instead of guessing
On
Send FAQ answers word for word
A clear FAQ match is sent exactly, without the AI
On for prices and policies
Messages remembered
How much of the conversation the AI sees
6 to 10
Remember each person
Keeps a short private profile: name, preferences
On
Fallback message
Sent when the answer isn’t known
Friendly, offers a person
Hand-off message
Sent when someone asks for a person; the assistant then stays quiet in that chat
Say when the team usually replies
Set a monthly AI budget on the bot’s settings. When it’s reached, the assistant stops calling the AI and you get an alert, so a busy month never brings a surprise bill.
Assistant
Responses are generated using AI and may contain mistakes.
