Skip to main content
Team shows how quickly customers who asked for a person get an answer, and who answered them.
Team: response times (1) and who's waiting now (2)

Team: response times (1) and who's waiting now (2)

The By person table shows the same for each team member. Waiting for a person now (2) lists who’s waiting right now, longest first.
Agree on a target with the client, such as “answered within an hour during opening hours”, and check this page in the monthly review.