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The playground is a private chat with the assistant. Nothing is sent to Instagram, and it always tests the draft version, so it’s safe to try changes before customers see them.
The playground: start over (1) and the explanation panel (2)

The playground: start over (1) and the explanation panel (2)

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How to test

1

Choose what to simulate

A direct message, a comment, a story reply or a mention. Comments show the public reply and the DM separately.
2

Write like a customer

Short, informal, with typos. Ask in each language the business’s customers use.
3

Read the explanation (2)

Why this answer shows which rule matched, which knowledge was used, what the assistant remembers about “you” and the exact prompt sent to the AI.
4

Start over (1)

Clears the test chat and its memory, so you can test the first-contact experience again.

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A 10-minute test script

  1. “Hi” (welcome message only)
  2. “How much is a haircut?” (should be the FAQ answer, word for word)
  3. “Do you do beard trims?” (should say no, not invent)
  4. “Can I come Saturday afternoon?” (should offer real free times)
  5. “¿Cuánto cuesta el color?” (should answer in Spanish)
  6. “Can I talk to a person?” (hand-off message, then silence)
When an answer is wrong in a real conversation, use Correct next to it in the inbox. The right answer becomes an FAQ straight away.