Online shop

Goal: answer product, size and delivery questions, take orders in the chat, and bring people back when products return.

Set-up in order

Create from the Online shop template

It adds an order question flow.

Knowledge

Products and sizes, materials and care, delivery times and costs, returns and refunds as exact FAQs.

The shop page

Add products with photos, prices and stock. The assistant knows them and can take orders in the chat.

Comment campaigns on product reels

“Comment WANT and we’ll send you the link.”

Moderation

Hide spam and link comments under product posts; flag unhappy customers.

Welcome:

Hi! 👋 Ask me about sizes, delivery or returns, or tap below to see the shop.

Starter questions: New arrivals · Sizes · Delivery · Returns

Keep a note of who asked about a sold-out product, and send them a broadcast when it’s back.